Shipping & Returns
At STAE we carefully curate each of our products to ensure quality. That said, we want you to be completely satisfied and will happily accept returns within 14 days of purchase (less shipping costs). If you are unhappy with a product please email us at firstname.lastname@example.org. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the brand.
When emailing us about a return or exchange please include your order number, the name of the product you would like to return, and the reason why the product did not work out.
We’ll let you know as soon as we’ve received your return and processed your refund. It may take up to 14 business days from the date we process your refund for it to reflect on your original form of payment.
Due to the nature of the product, we are unable to accept returns on gift cards.
If you have received a defective or damaged product, we will happily exchange it for you. Please send us an email immediately at email@example.com and we will resolve it for you. In the case of damage incurred during shipment, we must be notified within 48 hours of delivery in order to initiate the return process. For international orders, we can accept returns but return shipping fees are the responsibility of the customer and we are unable to refund duties and taxes paid to clear customs.
At STAE we offer standard shipping with UPS + free ground shipping on domestic orders over $50.00.
We use FedEx for all international orders. Pricing will vary based upon country and weight.
STAE charges sales tax for merchandise ordered on this website based on the applicable state sales tax rate and the location to which the order is being shipped.
Email us any time with questions at firstname.lastname@example.org. We will do our best to get back to you within 48 hours.